Connecting Web Servers to the Internet

1. Contact ITS Service Desk and provide the following information:

• Contact name, department, phone number and email address
• IP address of web server
• Server name
• OS platform
• Web Application

2. The request will be logged into Service Now  and you will be provided with the tracking number.

3. ITS will do a vulnerability assessment of the web server. If the scan shows that vulnerabilities do exist, you will be contacted to discuss the findings.

Note: If a device does not pass the vulnerability scan, the port 80 open request will be deferred until the server has been secured and passes the scan.

4. Once the request has been processed, an ITS representative will notify you when port 80 has been opened.

Note: Process time is approximately 14 calendar days.

Background Information

On July 19, 2001 the Code Red Worm attacked the Internet and all in-bound traffic to UCSF web servers (port 80) was blocked (http://www.ucsf.edu/its/listserv/admin-l/1301.html). Since that time, a process has been implemented by ITS to enable web servers to be connected to the Internet in a timely manner once they have been hardened.

Return to the Best Practices page for Servers.

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